All authorized requests must be submitted directly to Baton Rouge Orthopaedic Clinic, as required by HIPAA, and cannot be sent directly to ScanSTAT. For optimal turnaround times, third party requests should be faxed to 225-478-0695.

An acknowledgement notification is automatically sent to the fax address provided by the requestor advising of request receipt, process, payment terms, and ScanSTAT contact information.  This is sent within 24 hours of receipt of the request by ScanSTAT.

All Attorney and other 3rd party ROI requester calls should be directed to ScanSTAT Support at (225) 408-7807 or emailed to status@scanstat.com.

ScanSTAT follows all regulated rates for medical record copies, and the BROC designated rate of $25 per disc should films or images be requested. Requests by patients for their own records are processed free of charge for the first request and $6.50 thereafter.  There is no charge for continuing care records sent directly to another healthcare provider.

Requests are fully processed within 10 business days following receipt of the request from BROC, at which time a detailed invoice is sent to the requester.  Records are immediately available for secure download upon receipt of payment, which can be made online, by phone or by mail.  Providing an email address for invoice delivery will speed the process and avoid postal mail delays.

For fastest delivery and security purposes, records are immediately available for secure download upon receipt of payment via the ScanSTAT portal.  https://www.scanstat.com/pay-invoice/ Records are not mailed or faxed unless required by the requester.

In rare instances due to significantly past due invoices, records cannot be downloaded from the portal until the Requester contacts ScanSTAT support.  This may also occur if the requestor fails to download the records in a timely manner that is outside of the HIPAA guidelines.  In no situation are records “withheld” by ScanSTAT  At any time the Requester Portal says records aren’t available for download, the requester should contact ScanSTAT support by phone or email.

A requester can cancel a request for records at no cost if documented notice of cancellation is received prior to request processing.  However, once the request has been processed, the cancellation fee is (the greater of) $20 or 50% of the total invoice amount, since ScanSTAT completed the work as requested.

ScanSTAT follows the HITECH Patient-Directive requirements which allow a patient to have records sent to a third party at the BROC patient rate, if specifically directed by the patient for healthcare related purposes.  Third party requests outside of those parameters or “for profit” activities (for ex: litigation) are invoiced at the state regulated rates.